At Sistribe, your privacy matters to us. This policy explains what data we collect, how we use it, and your rights regarding your personal information. We comply with the UK GDPR, EU GDPR (including Germany), and applicable data protection laws in the UAE, USA (including CCPA for California residents), Australia (Privacy Act 1988), and Indonesia (PDP Law).
  1. Data We Collect
    Personal details: name, email address, phone number, delivery address
    Payment information (processed securely — we do not store card details)
    Browsing data: pages visited, products viewed, time on site (via cookies)
    Order history and communication records
  2. How We Use Your Data
    To process and fulfil your orders
    To communicate with you about your purchases
    To send marketing emails (only with your consent)
    To improve our website and shopping experience
    To comply with legal obligations
  3. Cookies

We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.

  1. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties including payment processors, shipping providers, and marketing platforms solely to fulfil your order and improve our services. All third parties are contractually obligated to protect your data.

  1. Your Rights

Depending on your location, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also withdraw marketing consent at any time. To exercise your rights, contact us at privacy@sistribe.store.

UK / EU: GDPR rights
USA (CA): CCPA rights
Australia: Privacy Act 1988
UAE: Federal Data Law
Indonesia: PDP Law

  1. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Order data is typically retained for 7 years for accounting and legal compliance.

  1. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmission.

  1. Contact

For any privacy-related queries or to exercise your rights, contact our Data Protection team at privacy@sistribe.store.